Questions About Your pgok Account
Most questions come down to three things: how deposits clear through bKash, Nagad or Rocket, what happens during account verification, and how you log in from your phone when you're not at your desk. We built the FAQ around those — the actual searches we see, not hypothetical edge cases. When you open your bKash app and send funds to the account
number shown in your pgok wallet, the platform checks the reference code against your account ID and credits you once the transfer confirms on the bKash network. Nagad and Rocket follow the same pattern — you initiate the transfer in your mobile-banking app, we match it to your account, and the balance updates in seconds. If you're logging in from a new
device, you'll confirm your number with an OTP sent to the mobile number you registered. Withdrawals reverse the flow: you request the amount in your pgok wallet, we verify your identity through the mobile number on file, then push the funds to whichever method you chose at signup. The questions below walk through each step so you know exactly what to expect
before you start.
- bKash
- Nagad
- Rocket