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How pgok Handles Your Personal Information

Your account data stays with pgok — we collect only what we need to run your wallet, process deposits through bKash, Nagad, and Rocket, and keep your account secure. Access and eligibility depend on your local law and eligible regions.

Account Data ProtectionbKash, Nagad, Rocket Wallet PrivacyMobile-First SecurityYour Rights, Your Control
pgok How pgok Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. We aim to respond to data-related requests within a reasonable timeframe. Availability depends on your eligible region.

Live Chat Open the chat icon from your account dashboard — available during active support hours for account and data queries.
Email Support Send your data request or privacy concern to our support address found in your account settings under Help.
Account Settings Some data corrections — like updating your contact number or linked wallet — can be done directly inside your account profile.
DATA SECURITY

How We Protect and Manage Your Information

Security is built into every layer of your account — from the moment you log in to the point your Nagad or Rocket withdrawal clears. Here is how we handle the four areas that matter most to your privacy.

Encryption in Transit

All data moving between your device and our servers is encrypted via SSL. This covers login, wallet actions, and any personal details you submit through your account.

Cookie Controls

We use session and preference cookies. You can manage or delete these through your browser at any time. Clearing them does not affect your account balance or history.

Account Access Logs

Every login to your account is timestamped and tied to a device fingerprint. If we detect a new device or unusual location, we trigger an OTP verification step before granting access.

Data Retention and Deletion

You can request deletion of non-essential personal data by contacting support. Transaction records tied to bKash, Nagad, or Rocket payments are retained as required by applicable financial rules in your region.

Common Questions About Your Data at pgok

Real questions about how your information is handled — answered directly.

We collect your name, contact details, and the mobile wallet identifiers you use — such as your bKash or Nagad number — along with device and session data generated during your visits.

We share only the transaction details those payment providers need to process your deposit or withdrawal. We do not pass your betting activity or browsing history to any payment rail.

Contact our support team via live chat or the email address in your account settings. State your request clearly and we will respond within a reasonable period for your eligible region.

You can request deletion of non-essential data through support. Some records — particularly transaction logs linked to bKash, Nagad, or Rocket payments — must be retained under applicable financial regulations.

Every login is verified against your registered device. A new device or unfamiliar location triggers an OTP step before access is granted, adding a layer of protection beyond your password.

Applicability depends on your local law and the regions where access to pgok is permitted. If you are unsure whether this policy covers your situation, contact support for clarification.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.