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What You Agree to When You Use pgok

These terms set out the rules for your account with us — how you open it, how you use it, and what happens when something goes wrong.

Account-based accessbKash, Nagad, Rocket payments coveredJurisdiction-dependent eligibilityWallet and withdrawal rulesFull terms govern all activity
pgok What You Agree to When You Use pgok
REACH OUR TEAM

Contact Us About These Terms

If something in these terms isn't clear, or you need to raise a question about your account, our support team can help. Reach us through any of the channels below — we handle account queries, wallet questions, and terms clarifications the same way regardless of which channel you use.

Live Chat Start a chat from your account dashboard for the quickest response on terms questions, wallet issues, or account access queries.
Email Support Send a detailed query to our support address for written clarification on specific terms, transaction records, or account history.
Help Centre Our help centre has a terms section with answers to common account and payment questions, accessible from any device without logging in.
HOW WE HANDLE YOUR ACCOUNT

Security, Data, and Your Account Rights

Your account data is stored securely and we use encrypted connections for every session — whether you're on mobile accessing via bKash or on desktop checking your sportsbook history. We don't share your personal details with third parties outside of what's needed to process your payments and run the platform. You have the right to request a copy of your account data or ask us to close your account at any time through our support channels.

Account Security

Every login uses a one-time verification step sent to your registered number. If you notice unusual activity, contact support immediately to freeze your account.

Data Retention

We keep account records for as long as required by the terms and applicable rules. You can request a summary of your data through the support team at any time.

Cookie Use

We use cookies to keep your session active and remember your wallet preferences. You can manage cookie settings in your browser, though some features may not work without them.

Account Changes

To update your registered details — including your linked bKash or Nagad number — submit a request through support with the relevant verification. Changes take effect once confirmed.

Common Questions About pgok Terms

Here are the questions we get most often about how our terms work, what your rights are, and how we handle your account and payments.

Access depends on your local law and whether your region is eligible. Check the terms and your local regulations before opening an account — we don't extend access where it isn't permitted.

We'll notify you before significant changes take effect. If you don't accept the updated terms, you should stop using your account and contact support to close it before the update applies.

Yes. All transactions through bKash, Nagad, and Rocket are governed by these terms alongside the transaction rules shown in your account wallet at the time of each transfer.

Contact our support team through live chat or email with your registered account details. We'll process your data request and respond within the timeframe set out in the terms.

We aim to notify you of material changes before they apply. Minor updates may take effect sooner. Continuing to use your account after any update means you've accepted the revised terms.

Submit a closure request through our support team. We'll confirm the request, process any eligible wallet balance back to your linked payment method, and close the account once verified.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.